DEWI ANGGRAINI SENIOR DIRECTOR OF MARKETING COMMUNICATIONS THE WESTIN RESORT NUSA DUA, BALI BALI INTERNATIONAL CONVENTION CENTRE

How do you feel to be the Senior Director of Marketing Communications at The Westin Resort Nusa Dua, Bali – one of the best resorts in Bali?
I am beyond grateful and immensely proud to be part of this extraordinary resort. The Westin Resort Nusa Dua, Bali has been a market leader for over 30 years, renowned for its commitment to wellness, family-friendly experiences, and as the home of the iconic Bali International Convention Centre—a source of pride for the island and Indonesia as a premier venue for prestigious international events.

In your experience, what makes The Westin Resort Nusa Dua, Bali  stand out from other luxury resorts on the island?
The Westin Resort Nusa Dua, Bali stands out for its unwavering commitment to wellness. As part of the Westin brand, we remain dedicated to being our guests’ partner in well-being. Additionally, the resort’s focus on enhancing family experiences through thoughtful and relevant offerings has solidified its position as a leading family-friendly destination. Although the resort has been established for over 30 years, we continue to innovate with creative products, programs, and services that keep us at the forefront of the hospitality industry. Our experienced associates consistently deliver heartfelt service that truly sets us apart. Moreover, being home to the iconic Bali International Convention Centre (BICC) further distinguishes the resort. BICC has earned a stellar reputation as a venue for hosting numerous high-profile dignitaries and prestigious events in Indonesia. 

What are the biggest challenges you face in promoting a luxury resort like The Westin Resort Nusa Dua, Bali especially in such a competitive tourism market like Bali?
Promoting a luxury resort like The Westin Resort Nusa Dua, Bali in a competitive tourism market like Bali presents both challenges and opportunities. One of the key challenges is ensuring we stand out amidst the abundance of exceptional options available on the island. However, this motivates us to continuously innovate and highlight what makes us unique—our commitment to wellness, our family-friendly focus, and our distinction as the home of the renowned Bali International Convention Centre. Another consideration is adapting to ever-changing traveler preferences, but we see this as an opportunity to refine our offerings, create tailored experiences, and engage with new markets. Ultimately, these challenges inspire us to remain dynamic and to lead with creativity, ensuring we consistently deliver memorable and meaningful stays for our guests.

The Westin Resort Nusa Dua, Bali is renowned for its wellness program. Could you recommend a  specific program for those planning to visit Bali?
The Westin Resort Nusa Dua, Bali is renowned for its Eat Pray Spa signature offer, a holistic wellness experience designed to rejuvenate the mind, body, and soul. Available at our award-winning Heavenly Spa by Westin, this program features meaningful rituals such as the Balinese purifying ceremony (Melukat), sound bath meditation by the Resort’s Wellness Ambassador Dr Jitendra Pokhriyal, restorative massages, and nourishing dining experiences in our tranquil beachfront sanctuary. Rooted in Westin’s Eat Well and Feel Well pillars, Eat Pray Spa exemplifies the resort’s dedication to well-being. It continues to be a defining feature of the guest experience, offering an opportunity for balance and renewal that reflects the essence of wellness on the Island of the Gods.

Could you share the latest update about The Westin Resort Nusa Dua, Bali and Bali International Convention Centre?
Westin Resort Nusa Dua, Bali has introduced exciting new offerings across its various departments. The Premium Rooms now feature the latest Heavenly Bed, alongside an upgraded Westin Workout Fitness Studio and the luxurious Owner’s Penthouse. The Bali International Convention Centre (BICC) has also been upgraded, including enhancements to the Mangupura Hall. Our resident Wellness Ambassador, Dr. Jitendra Pokhriyal, continues to offer his signature wellness programs, setting us apart in the wellness industry. In addition, Ikan, Hamabe, and Prego have introduced new chefs and irresistible menus, complemented by creative beverages from our Beverage Manager and his team of Mixologists.

What trends do you foresee in the luxury hospitality sector?
In the hospitality sector, we foresee a growing emphasis on wellness, sustainability, and promoting a healthy lifestyle during travel. Guests are increasingly seeking experiences that prioritize their well-being and align with eco-conscious values. Personalized wellness programs, sustainable practices, and healthier lifestyle options will continue to shape the future of travel, ensuring guests leave feeling recharged while making a positive impact on both their health and the environment.

On your days off, what do you like to do to relax and recharge?
On my days off, I enjoy taking it easy and soaking up the little joys in life. Dining out with my husband and son, cuddling with Mowlie our cat, go dancing, and enjoying a relaxing massage, all help me recharge. I love gathering with family and friends over delicious food, sharing laughs, and making special memories. It’s all about enjoying the simple moments that bring happiness and energy back into my day!